A LITTLE HELP. BACK TO THE MAGIC.
Support
Let’s get back to storytime.
From your first listen to a missing download, find a little guidance for your family’s next adventure.
A GOOD PLACE TO START
How can we help?
Choose a topic to find your next step.
Billing and subscriptionsPlans, payments and restoring purchases
The free preview includes 3 story listens each month. Premium unlocks the full listening library, offline downloads, and a monthly custom-story allowance shown in the service.
Restore purchases from Parent Zone in the iOS app. Subscriptions renew through Apple. Use App Store subscription management for renewal, cancellation, refunds, and payment method updates.
For purchase questions or restore help, email StoryWeaver support.
Playback and library helpMissing audio, downloads or a favourite story
For missing audio, buffering, downloads, favourites, or library problems, include:
- The story title and the approximate time of the issue.
- Whether you were on Wi-Fi or mobile data, or listening offline.
- Whether the story worked before and any error message you saw.
These details help us track down what interrupted storytime.
Account and privacy requestsChild profiles, family data and account deletion
Account deletion is handled from the iOS app’s Parent Zone.
Use the support email for child profile, family data, subscription, restore purchases, or privacy questions. You can also read our Privacy Policy for details about your family’s information.
Already have an account? Open the Parent Portal to manage your family’s StoryWeaver experience.
App version and device detailsWhat to include when something isn’t working
Include your iPhone model, iOS version, StoryWeaver app version, and screenshots of any error message.
Tell us what you were trying to do and what happened instead. These details help support distinguish account issues from device or network issues.
Alexa setupFinding the skill and linking your account
If Alexa cannot find StoryWeaver or account linking fails, include the Alexa device model, the Amazon account region, and the phrase you used to start playback.
YOUR NEXT CHAPTER STARTS HERE
Get StoryWeaver
Download StoryWeaver from its official App Store listing. A whole world of audio adventures is waiting.